The 10 Commandments of Design Culture, Strategy and Communications - Our Manifesto

Two kinds of architects populate this universe: those who understand culture and communications as a critical part of running their practice and those who don’t.

Let’s do a little mental exercise and picture two architects, both mid-career, with very similar experience and talent:

Architect numero uno is deeply invested in the success of her business and although her talent has gotten her some attention, she understands that a prosperous company needs much more than sheer artistic genius. She invests equally in the success of her stakeholders: employees, client and suppliers. As a result, she gets work that’s profitable, that she’s passionate about and challenging but delightful clients, which often become her friends. Her employees are happy and invested in their work and her suppliers are very friendly and accommodating.

Architect numéro deux believes that his great talent alone will bring him all the work he needs to be successful. Alas, his reality is different and his business has a high turnover rate, his clients are often pissed off at his lack of professionalism and his suppliers have stopped any largesse after his nth unpaid bill. Yes, he got his big break when talent alone got him his first commission, but it hasn’t gotten any better since and he’s been riding that wave for 20 years. The cognitive dissonance between his idea of a successful business and his reality is staggering and sadly, doesn’t realize that business as usual will eventually, well, put him out of business.

As an architect, your success largely rests on your ability to create, develop and foster a purposeful culture that promotes value-based decision making and business practices as well as open and clear communications. It really boils down to the way the information flows between designers, clients, employees and suppliers. It starts with the way you communicate inside your company, with employees and suppliers, as well as outside, with clients and prospects.

Since we care greatly about your success and that of the industry, here are the 10 commandments of design culture, strategy and communications. If you’re practicing in this field, they will help you identify which areas you may need to work on and act as a guidepost to help you make the important decisions for your business:

The 10 commandments:

  1. Be purposeful and mission-driven: A clear purpose and mission will serve as the foundation of every decision made inside your business.

  2. Nail your values on your door: Being vocal about what you stand for serves as an accountability tool internally and externally. When the going gets tough, it serves as a reminder to not cut corners.

  3. Strive to speak human: Speak to your stakeholders in their own language. To them, archispeak is gobbledygook and serves no purpose. Lose it.

  4. Do your best to empathize and understand: Your ability to empathize with your stakeholders, will defuse many tense situations and help you make the decisions that serve everybody’s best interest. Asking the right question is often all it takes to solve an intractable problem.

  5. Be strategic: Before you start solving problems, it is crucial to reframe, challenge assumptions and get to the bottom of the issue. Only then a suitable strategy will emerge.

  6. Do not allow the commodification of your craft: Only by using different behaviours, language and strategy from everybody else, you will distinguish yourself, be valued for your expertise and not be treated like a dispensable commodity.

  7. Treat every stakeholder the way you want to be treated: Your wise grandmother probably reminded you of that one all the time. Trust her wisdom.

  8. Be honest and truthful: Sometimes honesty is hard to deliver, but it will serve your relationships in the long term and build trust. If you’re honest with yourself, people will be honest with you.

  9. Acknowledge, own and learn from your failures: We all fuck-up from time to time. Accepting failure as part of the learning process is fundamental. If you’re unsure of what the lesson is, ask for help.

  10. Experiment with new ideas: There is more than one way to skin a cat. Give yourself room to experiment and play in order to create a culture of openness and innovation. We call it kicking fear in the nuts.

Bonus commandment: When in doubt, less is more.

Don’t do it alone! It’s okay to ask for help when you’re stuck. Getting help will help you focus on what you should be doing most of the time: successfully running your business.

It’s time to kick fear in the nuts and get crackin’!

You're not you when you're a commodity.

Last week, we took a look at well-know advertisers and some of their campaigns, as well what makes great advertising.

In this second instalment, we take a look at how creativity is here to save the day, how empathy can help us gain a deeper understanding of our audiences and ourselves as well as the value of risk-taking in a safety-obsessed world.

 

Creativity is only way to stand out

There are many examples of ads out there that were able to stand out and be remembered many years after they were released. If not all of them, the huge majority are remembered because they were conceived in contrast with other, more conventional ads. It’s that contrast with the conventions that made them stand out.

Creativity can take many forms, but humor is the widely considered to be the fastest way to break the mold and send a message that company X isn’t like companies A,B,C and D. It takes courage because as humans, we generally do not like to stand out and want to blend in, to relate. A company with the confidence to stand out, is a company that knows itself well enough to know what makes them unique and not be afraid to communicate that message in their adverts.

 

Understanding of one’s audience is the only way to truly connect.

The risks taken in setting oneself on the path to stand out from one’s competitors can be mitigated by researching one's audience and gaining a deeper understanding of who they are. You need to learn about them, their fears and their aspirations. By doing so, you will gain two things: first, a direct path to forming an emotional connection with them and second, the ability to cut through the noise and send a message that they will instantly relate to.

 

Understanding oneself

Similarly, companies have to spend time understanding themselves and do their homework reflecting on what makes them unique, as well as combine that knowledge with that gained of studying their audience. Finding a purpose is a great place to start. A lot of companies out there have a default purpose that is uninspiring. It is necessary to dig down to what the aspirations of the business are. Every great company has clear and concise purpose and is very clear on what that is.

Armed with the tools of empathetic understanding of itself as well as its audience, any business can set itself on the path to stand out.

 

But I'm afraid of taking risks!

Setting oneself apart is taking a risk, no question about this. There are many examples out there of companies that alienated their audience because their messaging veered too far from what people were accustomed to. However, armed with the right tools, solid knowledge about itself and its audience, a business should be able to find a way to both stand out and not alienate the people it caters to.

Ultimately, it comes down to this choice: either one is willing to take risks and the potential reward is great, or one decides to stick with the status quo with the high probability of commoditization and increased competition, making it harder to run a successful business. Do you want to be Old Spice or Charmin?

It is also important to remember, and O'Reilly explains that in detail in his book, that the large majority of companies who have taken a leap of faith and changed their messaging for the better have seen tremendous returns. Case in point: Snickers with their ongoing "You're not you when you're hungry" campaign has seen their global sales in the first year of running the campaign increase by 15.9%. 

What are examples of businesses you’ve seen taking similar risks and get results? Comment below to share your thoughts!

révélateur in Dolce Magazine

Weiss AU's boathouse was featured in the Spring 2015 edition of the magazine. Kevin Weiss' design deserves the kind of attention it's been getting lately and we hope to see more of his work published in the future.

Stay tuned for future publications of our images.

 

Flashback: Do you like Le Corbusier? | Aimez-vous Le Corbusier?

French version below | Version Française ci-dessous

Chapel viewed from the South | Chapelle vue côté sud.

During my last trip to France, back in February, I was lucky to visit the famed Chapelle de Ronchamp by Le Corbusier (Wikipedia).

I had the opportunity to snap a few photos, which hardly do the building justice. Le Corbusier has a knack for designing religious buildings that generate uplifting and highly spiritual experiences, even to the non-religious. His buildings are always best experienced in person as the space, light and materials are difficult to convey in photographs.

I took these shots on a freezing, sunny winter morning, which resulted in beautiful deep-blue skies that frame the white and grey building really well.

The property contains additional annex buildings (such as the maison du pèlerin, pictured above) in addition to a new convent for the local Clarisse Sisters chapter designed by Renzo Piano.

Piano’s building is well integrated in the hill and hardly visible from anywhere, in deference to the master’s chapel. It is nonetheless a very sensible project that is very well executed in typical Piano fashion.

La maison du pèlerin

Au cours de mon dernier séjour en France, j’ai eu l’honneur de visiter la chapelle de Ronchamp par le Corbusier (Wikipedia)

J’y ai pris quelques photos, qui rendent difficilement justice a cet édifice d’exception. Corbu savait concevoir des bâtiments religieux générateur d’expériences spirituelles fabuleuses, accessibles à tous, y compris les personnes non-religieuses. Il est recommandé de visiter ses bâtiments en personne, car la lumière, les espaces ainsi que la matérialité de ses projets difficile a représenter en images.

J’ai pris ces photos un jour d’hiver ensoleillé mais également très froid, ce qui m’a permis de capturer ce ciel très bleu qui encadre la chapelle blanche et grise et contribue a la mettre en valeur.

Les bâtiments annexes (comme la maison du pèlerin, ci-dessus) sont assez peu connus parmi l’oeuvre de Corbu et sont cependant de petits dépendances architecturalement intéressantes, bien que formellement simples et initialement conçues pour abriter le curé ainsi que les pèlerins.

Renzo Piano a récemment conçu un nouveau bâtiment qui s’intègre dans le programme existant. Il s’agit d'un couvent pour les Soeurs Clarisses, ainsi qu’un centre d’accueil et d'exposition (Porterie), qui s’intègre très bien dans la pente et n’est presque pas visible de puis le haut de la colline. Le parti architectural, a la fois discret et efficace, rend hommage a la chapelle du maître sans jamais essayer de lui voler la vedette. La lumière et les matériaux en font un projet typiquement Piano.

Yorkville Residence on the cover of Designlines Magazine →

révélateur is proud to announce its first magazine cover! Our shoot of the Yorkville residence by Audax Architecture was featured in the the Spring 2015 issue of Designlines magazine.

Spring 2015 cover

Interestingly, this is our first ever commissioned project and turned out to be a client favourite from day one. This reno of a 70's modern house turned a very dated dwelling into a sleek, contemporary, state of the art dwelling that reflects the personality of its owner, a 30-something successful entrepreneur from Toronto.

Click here for full article.